Equipment Rental Policies
Rental period
| Minimum | - 2 hours, 4 hours, or 1 day depending on equipment |
| Day Rate | - 24 hours except on Saturday (items out in AM are due back by closing). - Sunday rentals are out after 4:00 PM on Saturday and due back Monday by 8:30 AM |
| Week Rate | -7 consecutive days to the same time |
| Month Rate | -4 consecutive weeks to the same time |
NOTE: RENT CHARGED FOR ALL TIME OUT. For you to get the best value for your money, return all items on or before the date and time DUE IN on your rental contract.
Metered Items
Rates for rental items equipped with hour meters are based on 8 hours per day, 40 hours per week. Additional usage is prorated per hour based on daily rate/8.
Identification
A valid driver’s license and phone number are required for ALL rentals.
Payment
Payment is required when item is picked up or reservation is made (excepting open account customers). We accept Visa and Master Card, cash, check, or debit card with Visa or Master Card emblem. When paying with cash, check or debit card a valid credit card is needed for pre-authorization or cash deposit is required. Deposits vary per item.
Deposit
Deposit is required in the form of valid credit card or cash deposit. Cash deposit will vary per item. Deposit refunded on return of rental item. We will not preauthorize debit or check cards.
Damage Waiver
A 10% damage waiver is offered at the opening of each contract on rental items (not offered on ride on equipment, lifts or party rentals). The renter is responsible for any damage caused by abuse, theft, burglary, misuse, loss, intentional damage or damage incurred transporting rented item. If coverage is declined at the opening of the rental contract renter is responsible for any repairs or replacement if there is any damage to the rented equipment.
Availability/Reservations
Please call for item availability. Reservations are welcome and suggested to secure rentals. We take payment at the time of reservation (exclude open account customers). A 50% cancellation fee may be charged on all cancellations with in 72 hours of scheduled time. We will not take reservations over the phone unless you have rental history with us.
Pricing
Prices are subject to change. Please call for price quotes. All rental charges are for time out, whether used or not. If equipment does not function properly, notify us immediately. No credits or adjustment will be made unless we are notified as soon as the problem is encountered. True Value Rental is not responsible for operator errors or unsuitable conditions at site.
Delivery and Pick-up
Delivery and pickup are available at reasonable rates on all large equipment and large amounts of scaffolding. Please call for the charge to your specific location.
Fuel
Equipment is sent out full of fuel and should be returned full. A fuel charge will be assessed on the return if not full; minimum of 1 gallon.
Tires/Rubber Trac
The customer is responsible for all tire damage, flats and trac damage. Damage to rubber tracs will be calculated by useful life and True Value Rental will determine current pricing. If we are called for onsite repair we will charge our shop rate.
Buckets
Damaged or bent buckets will be repaired at customer’s expense.
Cleaning Fees
Equipment is sent out clean and is to be returned clean. A cleaning charge will be added if equipment is returned dirty; minimum 1 hour.
Note: These policies do not supersede what is stipulated in the signed rental contract.